Policies & Terms of Purchase

About Us

Introduction

Welcome to Lance Keller, your trusted destination for all your sports - hunting and shooting needs. In this section, we provide you with detailed information about our policies and terms of purchase to ensure a seamless shopping experience. By engaging with our website or making a purchase, you agree to comply with the stated terms and conditions. Please read through the following sections carefully.

Returns and Refunds

At Lance Keller, we believe in customer satisfaction above all else. If you are not entirely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure that you are completely content with your shopping experience.

For returns and refunds, please follow these guidelines:

  • Items must be returned within 30 days of purchase.
  • The product must be in its original condition, unused, and undamaged.
  • All accessories, manuals, and packaging must be returned.
  • Proof of purchase is required via a valid receipt or order confirmation.

Once we receive your returned item, our dedicated team will inspect it and process your refund accordingly. Please allow up to 10 business days for the refund to reflect in your account.

Warranties

Lance Keller stands behind the quality and performance of our products. We offer warranties on select items to provide you with peace of mind and reassurance.

The warranty coverage period and terms may vary depending on the product. Please refer to the product description or packaging for specific warranty details. In case of a warranty claim, please contact our customer support team, and they will guide you through the process.

Customer Support

At Lance Keller, customer satisfaction is our top priority. We have a dedicated customer support team available to assist you with any questions, concerns, or support you may require throughout your shopping journey.

Our customer support services include:

  • Product inquiries
  • Order tracking assistance
  • Technical support
  • Returns and warranty support

You can reach our customer support team through email, phone, or by submitting a support ticket on our website. Our team operates during regular business hours and strives to provide prompt and comprehensive solutions to all your queries.

Conclusion

By making a purchase on Lance Keller, you agree to our policies and terms of purchase outlined on this page. We aim to provide you with a transparent and satisfactory shopping experience by adhering to these guidelines. If you have any questions or require additional information, feel free to reach out to our customer support team. Happy shopping!

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