Discount Gun Mart - Return Policy

About Us

1. Customer Satisfaction Guaranteed

At Discount Gun Mart, we strive to provide you, our valued customers, with the best products and services in the Sports - Hunting and Shooting category. Your satisfaction is our top priority, which is why we have implemented a comprehensive return policy to ensure that you can shop with confidence.

2. Return Eligibility

We understand that sometimes an item may not meet your expectations, or you may simply change your mind. In such cases, we are more than happy to assist you with your return. To be eligible for a return, the following conditions must be met:

  • The item must be in its original packaging, undamaged, and unused.
  • A proof of purchase, such as an order confirmation or receipt, must be provided.
  • The return must be initiated within 30 days of the original purchase date.

3. Easy Return Process

We have streamlined our return process to make it as hassle-free as possible for you. To initiate a return, simply follow these steps:

  1. Contact our friendly and knowledgeable customer service team via phone or email to inform them of your return.
  2. Provide them with the necessary details, including your order number and the reason for the return.
  3. Our team will guide you through the remaining steps, including providing you with a return authorization number and the shipping instructions.
  4. Once we receive the returned item and verify its eligibility, we will process the refund or exchange promptly.

4. Non-Returnable Items

While we strive to accommodate all returns, there are certain items that are non-returnable for safety and hygiene reasons. These include:

  • Ammunition
  • Spent brass
  • Primers
  • Gunpowder
  • Chemicals

Please note that this list is not exhaustive, and additional non-returnable items may be specified at the time of purchase. Our knowledgeable staff will be happy to assist you in understanding the return eligibility of specific products.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or repair, depending on the nature of the issue. Our goal is to ensure that you are fully satisfied with your purchase.

6. Store Credit and Refunds

For eligible returns, we offer two options: store credit or a refund. Store credit can be used towards future purchases, providing you with flexibility and convenience. If you prefer a refund, the original payment method will be credited once the return has been processed.

7. Exceptional Customer Service

As proud providers of quality hunting and shooting products, we are committed to delivering exceptional customer service. If you have any questions or concerns regarding our return policy or any other aspect of our business, our dedicated team is here to assist you. We value your feedback and are always looking for ways to improve your shopping experience.

Shop with confidence at Discount Gun Mart, where customer satisfaction is our priority. Explore our wide range of products and let our knowledgeable staff help you find the perfect hunting and shooting gear. Your adventure starts here!

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This is the second time this person is here! Help them out. | USA (Charlotte, NC

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